Important informations / FAQ

On this page you will find important information and answers to frequently asked questions (FAQ's)

 

 

More information on the range

2019 diary
Available exclusively from sbbshop.ch from September 2018 at a cost of CHF 10 each excluding postage (special delivery: CHF 5.00)

SBB customers with a GA travelcard
GA travelcard holders will no more receive their 2018 diary for free. The demand for SBB diaries has reduced significantly as the world becomes more digitised. More and more people are managing their appointments on computers, tablets and smartphones. Considerably fewer SBB diaries will therefore be printed in future and there will now be a charge for postage. If you have any questions or if anything is unclear, please contact:

Contact Center SBB, GA Travelcard Helpdesk, P.O. Box, CH-3900 Brig
Tel no. 0848 44 66 88; Fax 0512 25 70 92; E-mail: ga@sbb.ch

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Watches MONDAINE (Official Swiss Railways Watch)
The Swiss engineer and designer Hans Hilfiker (1901-1993) created in the Forties, as an employee of the Swiss Federal Railways, a design classic: The Swiss railway clock. Since the station clocks are available as arm-watches the watches made by Mondaine becoming increasingly popular. Watches for all with style and taste, watches from Mondaine. Details: www.mondaine.ch

You are not resident in Switzerland and want to buy a Mondaine clock?
Click here to go to the Store Locator: http://www.mondaine.com/storelocator.html

Direct sales at stations:
You may also buy directly the watches at the following stations:
Aarau, Bad Zurzach, Baden, Basel SBB, Basel Stadtcasino, Bellinzona, Bern, Biel, Brig, Brugg AG, Buchs SG, Chiasso, Chur, Delémont, Frauenfeld, Fribourg, Genève, Genève-Aéroport, La Chaux-de-Fonds, Lausanne, Liestal, Locarno, Lugano, Luzern, Montreux, Neuchâtel, Nyon, Olten, Rapperswil, Schaffhausen, Solothurn, Spreitenbach Tivoli, St. Gallen, Stäfa, Thun, Uster, Wil, Winterthur, Zug, Zürich Altstetten, Zürich Enge, Zürich Flughafen, Zürich HB, Zürich Oerlikon, Zürich Stadelhofen

For specific model questions ask the SBB Rail Service:
Tel. 0900 300 300 (CHF 1.19 / min. From the Swiss fixed-line network)

Address for warranty and repair service:
Remonta AG
Service Center Mondaine
Hunnenweg 4
4503 Solothurn

Tel: 058 666 86 68
Fax: 058 666 85 68
E-mail: repair.service@mondaine.ch

The warranty is absolutely send with the clock if the repair falls within the warranty period. If the warranty period has expired, the costs will be charged.

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Gift card railway station SBB
The gift card railway station is only available in the ticket shop, with credit of CHF 20, CHF 50, CHF 100 and CHF 200. In this shop there is only the direct link to the ticket shop.

 

 

FAQ‘s

My login no longer works in the new SBB Online Shop, what's the problem?
It is possible that not all data could be transferred with the migration to the new webshop. Please use the function "Forgotten your password" and get a link to re-assign a personal password.

It’s not possible to enter a quantity in the basket, why?
If you want to order a product, but can not enter a quantity and the icon with the basket does not appear, this means that the article is not available at the moment and therefore can not be ordered. In an urgent case inquire by e-mail or by phone when the item is available again.

Is there a minimum order quantity?
No, there is no minimum order quantity. The prices indicated are per piece. Please note, however, that the full costs are also charged for small orders.

What are the payment options?
Payments can be made by private customers or employees in Switzerland by prepayment or credit card (Visa, Master) as well as with Postcard. For foreign orders only payment by credit card is possible.
Orders from SBB internal agents and partners are invoiced (due within 30 days). The invoice will be sent separately.

Are articles sent abroad?
Yes. The packets are sent by Swiss Post up to a gross weight of 2 kg and a package size of max. 90 cm (width + height + length)

- Economy: Unregistered, without track & trace, packet loss on risk customer
- Priority: registered, with Track & Trace, insured
 
Please note, that customs fees and VAT of the destination country are not included in the prices and may be added to your order upon receipt of package.

How long does the delivery?
In general, the delivery times are according to the general terms and conditions. Orders for clocks takes a little longer, depending on availability. In urgent cases, please contact us beforehand!

What are the shipping costs?
The shipping, packaging and administration costs for deliveries are shownin the general terms and conditions and in the order process.

Can I pick up the goods ordered, too?
In principle it is possible to collect the goods from us. Please contact us by phone or by mail, so that the pickup date can be agreed.

Can articles be returned ?
If you do not like a product, you can send back the product within 14 days.
Please note therefore the instructions and conditions in the General terms and conditions.

Can articles be changed?
If you want to exchange the item, you can send back the product within 14 days, after which we make the exchange or offer either a full refund of the product value or ship a replacement product, if the exchange is not possible. Please note therefor the instructions and conditions in the General terms and conditions.

I have received a defective item, what should I do?
If the goods are damaged during shipment, please inform us within 48 hours of receipt of goods by e-mail or telephone. Send us back the item within 14 days, whereupon we will send the replacement or offer either a full refund of the product value or ship a replacement item, if the item is no longer available.
Please note therefor the instructions and conditions in the General terms and conditions.

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